WEST TECH SHIPPING

West Tech Shipping is the leading air and sea freight-forwarding company in the Caribbean, fulfilling the needs of both private and business customers across ten (10) countries, including Guyana, St. Lucia, St. Marteen , Barbados, Antigua, Grenada, and St. Kitts and Nevis.

OUR MISSION

West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.

CARGO SUPERVISOR

We are seeking a dynamic and committed 'Cargo Supervisor' , preferably with knowledge of the shipping and logistics industry, strong business acumen based on a record of success in a similar role, and the ability to lead and inspire an outstanding team, with the determination to drive high levels of productivity.

The ultimate aim of the Cargo Supervisor is to provide direct support to the Cargo Manager, by always ensuring timely clearance of all cargo received in Vieux-Fort, by both air and sea, is delivered to our stores daily, with a focus on efficiency.

JOB DUTIES

General

Support the business by consistently exceeding customer expectations and operational standards for delivered-on-time performance, at an optimized cost, with 100% commitment to timely clearance and processing of air and sea freight packages, thereby creating competitive advantage.
Organize all operational aspects of the Vieux-Fort bond, including cargo operations, customer service, human resources, and administration.
Explore opportunities for continuous improvement, and action initiatives that provide practical and effect solutions; while also being firmly focused on opportunities for growth in the environment of business.
Explore customer and employee satisfaction issues to ensure internal and external customer needs are proactively addressed; within the framework of the company's policies and procedures.
Attainment of all business goals and performance objectives.
Ensure compliance with all applicable government regulations and laws.
Direct oversight of the the maintenance and upkeep of the company's physical plant and assets, including buildings, equipment and vehicles.
Remain informed of developments in communications, as well as the shipping and logistics field, to foster ideas and innovation.
Preparation and submission of weekly reports to the Regional Cargo Manager

Cargo Clearance and Processing

Ensures the timely clearance of all air freight and sea freight cargo. Ideally all cargo should be cleared on the same day of arrival in St. Lucia.
Ensures Customs duties are are accurately applied to all cargo in an expedient manner.
Partner with the US Warehouse and local cargo team to ensure smooth cargo operations, with a focus on continuous improvement.

Financial Management and Cost Control

Effectively and efficiently manage and control operational costs across all facets of the business including compensation, inventory management, manning (overtime), materials and equipment , and utilities.

Stakeholder Partnerships

Work closely with Customs & Excise to enhance the overall interests of the company.
Work closely with all West Tech Shipping affiliated air and sea carriers, to ensure there is always a smooth and efficient movement of all cargo.
Liaise with carriers accordingly, to procure timely resolve of all delays in the delivery of cargo.
Ensure timely and accurate preparation and submission of applicable Customs duties reconciliation reports on a monthly basis.
Work closely with cargo team to facilitate effective management and reporting of all of refunds where applicable.
Ensure timely preparation of entries for clearance of goods.

People Development and Performance Management

.Partner with HR in the recruitment, selection and training of employees, to ensure the right persons are always in the right jobs, at the right time.
Conduct timely performance evaluations for employees.
Inspire and encourage employees, by creating an environment of continuous improvement for both people and processes.
Work closely with the HR Manager to promote a positive work environment, where employee morale is maintained at a high level, through remaining committed to reasonable and supportive leadership, that ensures employees are treated fairly and consistently.
Perform regular administrative duties for the cargo team (e.g. processing and oversight of employee time tracking records, vacation and sick days preliminary processing).
Provide training, coaching, development and motivation to all employees.
Closely lead, direct and control all employees, ensuring consistently high levels of commitment, job satisfaction, productivity and retention.
Proactively engage with employees to enhance communication, as well as a strong understanding of business goals and objectives. Ensure all employees are informed and updated on all changes or additions to the organization's services and protocols.
Manage work schedules within budget to facilitate adequate levels of staffing for cargo clearance, collection and distribution.

Customer Service Excellence

Identify current and future customer requirements, by establishing rapport with both existing and potential customers.
Facilitate partnership and communication with US Warehouse in connection to customer packages and inquiries as per queries received on a daily basis.
Practice and promote behaviours that foster a culture of 100% commitment to timely follow up and resolution of all customer complaints and requests.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent time-management and organizational skills.
Goal-oriented with the ability to apply a strategic approach to the formulation and attainment of business strategies, geared at achieving West Tech Shipping's overarching customer service and profitability related goals.
Ability to inspire team through communication of shared vision and purpose.
Agile and resourceful thinker who is able to identify and maximize potential business opportunities to grow the company, while also remaining proactive in identifying and responding to threats in the overall environment of business.
Knowledge of ASYCUDA system (brokerage certification) preferred but not required.
Ability to remain calm and professional in challenging, high pressure environments and interactions.
Affinity for growing and developing others through continual training, mentoring, and corrective action.
At least two (2) years experience working in a similar capacity, with broad operational oversight.
Good knowledge of the courier, shipping or logistics industry, including regulation.
Minimum of an Associate's degree in Business Administration, Business Management, Project Management or other related field preferred
Highly discerning and perceptive, with excellent interpersonal skills
Empathic, with the ability to relate to customer needs and concerns.
Solution-oriented with a focus on timely resolution, as well as proactively eradicating potential issues, before they impact customers.
Flexible with a willingness to work on evenings, holidays, and weekends as needed.
Detail-oriented with the ability to identify, effectively analyze and respond to business changes and trends.
Excellent written and verbal communication skills.
Knowledge of logistics business operations strongly preferred but not required.
Valid driver's license preferred.

Deadline for application submissions: Wednesday, April 2, 2025

***Only qualified candidates will be contacted for interview***