OUR MISSION
West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.
CUSTOMER SERVICE SUPERVISOR
The Customer Service Supervisor’s position is critical to ensuring exceptional customer service, staff retention and maximum productivity at west Tech Shipping. The ideal candidate will therefore continually coach, counsel, and train their team of service staff, with the aim of building strong teams through developing and fostering the behaviours needed to accomplish required results such as exceptional customer service.
JOB DUTIES
- Ensure a high level of customer service is provided to all internal and external customers at all times to deliver satisfaction.
- Effectively managing the needs of all customers by being knowledgeable of all products and services of West Tech Shipping, while also demonstrating empathy and patience.
- Provide accurate, valid and comprehensive information by using the right methods/tools.
- Assist with the development and implementation of service policies and explaining these to staff and customers in a timely manner.
- Oversee and assess customer service staff activities, and provide customer service representatives with regular performance-related feedback.
- Manage staff coverage and customer flow to ensure proficient customer service at all times.
- Investigate and resolve customer concerns in a timely manner, ensuring serious matters are escalated to the management for immediate attention and resolve.
- Preparation of weekly employee schedules.
- Perform weekly inventory stock take
- Maintain a safe and healthy work environment by establishing and enforcing organization standards while adhering to legal regulations.
- Direct oversight for the efficient and organized upkeep of package/freight storage areas, to facilitate effective access.
- Apply a systematic and professional approach to establish “best practice” policies, work processes and procedures beneficial to the business.
- Inspire and encourage your team , while creating an environment of continuous improvement both for people and processes.
KNOWLEDGE, SKILLS AND ABILITIES
- Some proven customer support experience as a client service representative (at least 2 years ).
- Knowledge of brokerage or courier service industry preferred.
- Experience in cash handling/cash management would be a plus.
- Well-spoken with an outgoing and friendly personality.
- Customer orientation and capacity to adapt/respond to different types of characters.
- Exceptional written and verbal communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Flexible with the ability to work on weekends.
- Disciplined and committed worker.
Deadline for Submission of Applications: Sunday, December 22 , 2024 (For Immediate Hire)
Opportunity available in the north of St. Lucia only